HomeAway Vacation Rentals at 1011 West 5th Street #300, in Austin

About HomeAway Vacation Rentals

The HomeAway Vacation Rentals is a US national Real estate company located in Austin, Texas. To figure out why customers choose HomeAway Vacation Rentals and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of HomeAway Vacation Rentals by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of HomeAway Vacation Rentals

• Address: 1011 West 5th Street #300, Austin, TX 78703
• Website: homeaway.com
• Phone: +1 512-782-0805
• Types: Real estate  

Reviews

• 1

  cathy s

  Posted May, 12 2019
  Went to NYC to see Springstein on Broadway (fabulous by the way!) in December and had not one but two seperate bad experiences when renting apartments through homeaway. First one (#796247 on homeaway site) cancelled on us a week before the reservation citing building issues. I understand emergencies could cause a cancellation but we never received a refund of the 50% prepayment of the rent that we sent in to hold our reservation. Tried to make contact with the apt owner several times but never got a response. Contacted homeaway who referral us back to the apartment owner and provided no assistance. Ended up having to address the issue throughour credit card company. We were able to secure a second NYC reservation (#625187 on homeaway site). The stay was fine but might as well add $300 to the rental. According to rental terms, It is fully refundable on day of departure but we departed 3 weeks ago and have not received our deposit. The owner even had the nerve to send me an email on December 26th telling me she sent our deposit back (apt. was left in excellent condition) and now would like me to review the apt. favorably. Told her I never received my deposit, and haven’t heard a word from her since. Not sure what recourse I have. Probably will have to get help from my credit card company again. Don’t understand what is happening in NYC or with homeaway. We have used them all over the world in the past and never had an issue. Unfortunately, will now probably not use them again.

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