Diligent Delivery Systems at 204 West Powell Lane, in Austin

About Diligent Delivery Systems

The Diligent Delivery Systems is a US national Moving company located in Austin, Texas. To figure out why customers choose Diligent Delivery Systems and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of Diligent Delivery Systems by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of Diligent Delivery Systems

• Address: 204 West Powell Lane, Austin, TX 78753
• Website: diligentusa.com
• Phone: +1 877-495-3967
• Types: Moving  

Reviews

• 1

  keath flohr

  Posted May, 16 2019
  Worst experience ever. Called me at 1:30pm to set up delivery for the next day. Told me they would call again in 2-3 hours to narrow down time frame. I did not receive a phone call so I called. No one picked up and after calling several.more times I used their texting service that supposedly contacts their "operations" team. An hour after I texted, I received a response saying "what's the name on the delivery". I immediately replied back with my name. 25 minutes passes and I send a text asking if some one would please call me back. No response. Another hour goes by and I text again, no response. Mind you, this is all prior to their 6:30pm closing time. The next morning I call several times and finally get a hold of someone. They tell me the time frame is between 12:30pm and 4:30pm. By the way, I've taken the entire day off work since I had no idea when they would be here. Then, at 10:00am I receive a text, "what city was the delivery for". I replied explaining I already talked to someone in the office. I also explained how unhappy I was with my experience and it is extremely inconsiderate to treat customers like this... No response. So at 3:00pm I decide to call Diligent to check since they have contact with dispatch to see the status. I do not want to wait until the last minute, only to find out they won't be delivering. The woman on the phone tells me they will call 30 minutes prior to arrival and if they don't call by 4:30 (the end of the time frame) then call back. I explained that I want to be proactive and not wait until it's too late. She said she was going to check and put me on hold, then dropped the call. I called back, someone picked up the phone and immediately hung up. I called back again and no answer, called again and spoke to another woman. I explained it was just trying to get an idea of the time frame. She then informed me that they did not have my packages and that they would not be delivered today. I explained that they called for the delivery confirmation the day before. She said they received wrong information and there was nothing they could do. I am now out $300 of my own money because I took off work without pay, because I had no pto due to a medical issue earlier in the year. The woman refused to let me talk to a supervisor, said they was nothing more she had to say, and hung up. I called Estes trucking and they insisted that Diligent did in fact have the package and they were calling to figure out what's going on... Now I am sitting here waiting for a delivery that may or may not happen.

Photos of Diligent Delivery Systems

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